The last day to ship for Christmas delivery for USPS First Class Mail is 12/20/2019. We are working diligently to ship all orders out as quickly as possible to ensure Christmas Delivery. We do not guarantee delivery by Christmas, and please understand that once we ship it, we have no control over USPS, UPS or FedEx delivery times. Some Personalized, Custom or Made-To-Order products have Christmas Delivery Cut Offs earlier than 12/20/2019. Information regarding longer processing times are included in product descriptions or below in the FAQs. If you have questions regarding Christmas Delivery- please email us.
December 23, 2019 - January 5, 2019: There will be limited customer service hours for our Firefighter Family to enjoy Christmas and New Years together. There will be no phone customer service, so please email us, firstname.lastname@example.org, with any questions or returns request.
We have extended our Returns Policy for orders placed between October 15, 2019 to December 31, 2019. Please contact us for your returns autorization number by January 14, 2020, and you must return the unworn/unlaudered items by January 31, 2020. Personalized or Customized items are not returnable.
Why Doesn't my Checkout Codes/Discount Codes work?
Checkout/Discount Codes cannot be combined. Only one code is permitted per order. Some codes are limited to one use per customer. Buy One Get One discount codes will automatically reduce the lower priced product. Code are not valid on the Build a Watch program or International Checkout. If you placed your order and forgot to include your coupon code during checkout, please email email@example.com with your order number and discount code, and we will be happy to assist you.
What Payment Methods Do You Accept?
We accept Visa, Mastercard, American express, Discover, Jcb, Diners club, Shopify pay, Apple pay, Google pay, and Paypal. Money Order is also accepted and it must be received prior to shipment.
How Long will it take to process my order? How will my order ship?
Your order may be shipped in separate packages. Most orders will ship within 3 business days (Monday-Friday).
Exceptions to processing time:
1. Please allow 5 to 7 business days for non-custom made-to-order products including Watches, Artwork, Large Decals (over 6"x6" size), Awards, and Rings.
2. Please allow 7-10 days for all Custom Products
3. Please allow 10-15 days for Metal Signs and Stocked EMS Bags
These times are estimates and processing times vary due to demand and inventory. Current estimates for extended processing time will be listed in each item description. If you need your order quicker, please contact us in advance or immediately after your order has been placed. Although we cannot guarantee a faster processing time, we will do our best to accommodate your needs.
Shipping & Delivery Times:
You must have a mailbox or PO box to receive your order. We relay on third party delivery services, mainly USPS. However, some large products (gear bags, awards, ect.) will be shipped UPS or FedEx.
Since we relay of third party delivery services, shipping times and delivery dates are subject to influences beyond Firefighter.com's control, especially during extreme weather. Once an order is shipped, we cannot redirect or cancel the order.
Who is Firefighter.com?
Please see our About Us Page: Click Here
What do I do if I need to return something?
Items that have been personalized are not returnable.
To return or exchange an item, you must contact us within 14 days of the original ship date. Your items must reach us within 30 days from the ship date. To qualify, simply initiate the return by requesting a return authorization number by contacting us.
Please ensure that the item is in its original condition including: packaging, manuals, warranties, accessories, security seals, etc. Apparel must be unworn and unlaundered.
Write your return authorization number on the outside of the package. Place a note with your Purchase Order Number inside the package along with the requested service. For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping.
After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee. If a refund is requested on an order that qualified for the free shipping option, the shipping fees will be deducted from the refund. Items received after 30 days will not be accepted for return.
NOTE: Merchandise covered by manufacturer's warranty must be sent directly to the manufacturer for replacement or repair.
International Orders do not qualify for Flat Rate Shipping or Coupon Codes.
FireFighter.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at firstname.lastname@example.org.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from FireFighter.com. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.