Why Doesn't my Checkout Codes/Discount Codes work?
Checkout/Discount Codes cannot be combined. Only one code is permitted per order. Some codes are limited to one use per customer. Buy One Get One discount codes will automatically reduce the lower priced product. Code are not valid on the Build a Watch program or International Checkout. If you placed your order and forgot to include your coupon code during checkout, please email firstname.lastname@example.org with your order number and discount code, and we will be happy to assist you.
What Payment Methods Do You Accept?
We accept Visa, Mastercard, American express, Discover, Jcb, Diners club, Shopify pay, Apple pay, Google pay, and Paypal. Money Order is also accepted and it must be received prior to shipment.
How Long will it take to process my order? How will my order ship?
Your order may be shipped in separate packages. Most orders will ship within 3 business days (Monday-Friday).
Exceptions to processing time:
1. Please allow 5 to 7 business days for non-custom made-to-order products including Watches, Artwork, Large Decals (over 6"x6" size), Awards, and Rings.
2. Please allow 7-10 days for all Custom Products
3. Please allow 10-15 days for Metal Signs and Stocked EMS Bags
These times are estimates and processing times vary due to demand and inventory. Current estimates for extended processing time will be listed in each item description. If you need your order quicker, please contact us in advance or immediately after your order has been placed. Although we cannot guarantee a faster processing time, we will do our best to accommodate your needs.
Shipping & Delivery Times:
You must have a mailbox or PO box to receive your order. We relay on third party delivery services, mainly USPS. However, some large products (gear bags, awards, ect.) will be shipped UPS or FedEx.
Since we relay of third party delivery services, shipping times and delivery dates are subject to influences beyond Firefighter.com's control, especially during extreme weather. Once an order is shipped, we cannot redirect or cancel the order.
Who is Firefighter.com?
Please see our About Us Page: Click Here
What do I do if I need to return something?
Items that have been personalized are not returnable.
To return or exchange an item, you must contact us within 14 days of the original ship date. Your items must reach us within 30 days from the ship date. To qualify, simply initiate the return by requesting a return authorization number by contacting us.
Please ensure that the item is in its original condition including: packaging, manuals, warranties, accessories, security seals, etc. Apparel must be unworn and unlaundered.
Write your return authorization number on the outside of the package. Place a note with your Purchase Order Number inside the package along with the requested service. For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping.
After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee. If a refund is requested on an order that qualified for the free shipping option, the shipping fees will be deducted from the refund. Items received after 30 days will not be accepted for return.
NOTE: Merchandise covered by manufacturer's warranty must be sent directly to the manufacturer for replacement or repair.
We are working to offer International Shipping; however, we currently do not ship to countries outside of the United States.