We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shopify pay, Apple Pay, and Paypal.

Yes! We offer a variety of ways to save while shopping with us. Be sure to signup for our newsletter to stay up to date on the latest ways to save!

Monthly Sales- A monthly promotion offering discounts is offered to our Email Newsletter Subscribers


Sale/Clearance Items- Get them before they’re gone! Deeply discounted items. All sales are final on items in this collection.


Government & Corporate Sales - Need a large quantity or fully customized order for your department or business? Connect with one of our Government Sales Specialists who will address all your purchasing needs.

Our coupon codes are not valid on International Orders or Monthly Subscription products. Also, they cannot be combined and are limited to one code per order. Some discounts are limited to one use per customer. Buy One, Get One discounts apply to the item(s) of lesser value. Check the offer details for more information.

If you believe your coupon code didn’t apply as it should, or you forgot to add it to your order... Please contact our Customer Care Team and we’ll be happy to help.

We offer a variety of products with customization options. If you’re not finding exactly what you need, please contact our Customer Care Team for a custom quote. Please note that customization greater than what is currently offered on any particular product may be subject to minimum order quantities and at a price different than what is listed on the website.

Please contact our Customer Care Team as soon as possible. We will make every effort to facilitate the change but can not guarantee the change will be made. If your order has been shipped, we can no longer make changes under any circumstances. Please ensure that you double-check the items and options in your order prior to completing checkout.

Maybe, please contact our Customer Care Team as soon as possible. We will make every effort to cancel your order but once your order has gone into processing we may not have the ability to cancel the order. If your order has been shipped, we are unable to provide a cancellation.

We strive to ship all orders as quickly as possible. Each item available has its processing time noted below the Add to Cart button. Most items ship within 1-2 business days.

If one or more of the items in your order has a longer processing time, the shipment will only begin once all items are available. In order to limit delays, on occasion, your order may arrive in separate shipments.


Please note that processing times do not include weekends or federal holidays.

We do our best to limit the number of shipments to as few as possible. So we may hold your entire order until all items are available to be shipped. In order to prevent any delays, we recommend placing separate orders for Pre-Order items.

The easiest way is to check your inbox! When items in your order ship, we send an email that contains the tracking information and items included in the shipment. If you’ve created an account with us, you can access your shipment information by viewing the order from the My Account Page.

Please contact our Customer Care Team as soon as possible. Please ensure to include your order number, shipping address, and detailed explanation of the issue so that we can assist you as quickly as possible.

We strive to respond to your requests within one business day. On rare occasions, due to high volume, it can take up to three business days. Your patience is always appreciated. Most inquires receive a response in less than 24 hours.


We believe in sustainable and fair employment, so our Customer Care Team does not work weekends.


Please do not send multiple emails or contact us on multiple platforms (e.g. Contact Us Page, email, Instagram, Facebook, etc.), as this will only increase our response time causing a delay in resolving your issue. You don’t want that and neither do we. We want to resolve your concerns as quickly and efficiently as possible.

For orders under $65 shipped to addresses located within the contiguous United States, we offer Flat Rate Shipping for a low price of $5 per order.


In order to keep your shipping costs low and provide reliable delivery, we use a variety of shipping carriers, including but not limited to USPS, UPS, and FedEx.


Alaska | Hawaii | Puerto Rico | US Virgin Islands

We offer Standard Shipping to US addresses not located within the contiguous United States. The Standard Shipping fee is calculated at checkout and is based on the weight of the order. 

International Orders: Please our section on International Orders for more information.

At this time, Expedited Shipping is not available at checkout. Please contact our Customer Care Team if you need a special shipping request.

Yes, in most cases! Some large items and orders may not be eligible to ship to a PO Box. If this occurs, we’ll contact you for a physical address. 

We strive to ship all orders as quickly as possible. Each item available has its processing time noted below the Add to Cart button on each product page. Most items ship within 1-2 business days.


If one or more of the items in your order has a longer processing time, the shipment will only begin once all items are available. In order to limit delays, on occasion, your order may arrive in separate shipments.


Please note that processing times do not include weekends or federal holidays.

The easiest way is to check your inbox! When items in your order ship, we send an email that contains the tracking information and items included in the shipment. If you’ve created an account with us, you can access your shipment information by viewing the order from the My Account Page.

On occasion, yes. We have fulfillment teams located throughout the US and sometimes items from a single order may arrive in different packages from different locations. We do our best to limit the number of shipments to as few as possible.

Please contact our Customer Care Team as soon as possible. We are able to guarantee successful address correction requests made within 10 minutes of the order being placed. After this time, we will make every effort to correct the address but can not guarantee the change will be made.

Please ensure that your shipping address is correct at the time of order. Packages returned due to an incorrect address will require an additional shipping fee to be paid prior to reshipment. Packages that are lost due to an incorrect address will not be eligible for a refund or reshipment.

On rare occasions, carriers will mark a package as delivered prior to actual delivery. We ask that you please wait for 24 to 48 hours for the package to arrive and then contact the carrier for an update. If you’re still unable to locate your package, please contact our Customer Care Team and we’ll reach out to the carrier for assistance in locating the package.

Please contact our Customer Care Team as soon as possible. Please ensure to include your order number, shipping address, and detailed explanation of the issue so that we can assist you as quickly as possible.

1. Add Your Desired Items to the Shopping Cart.

2. Visit the Shopping Cart Page

3. Click the "International Checkout" Button

4. Follow GlobalShopEx Instructions

We have partnered with GlobalShopEx to receive, repackage and ship international orders to your country. They handle the checkout process and customer service support fully. Their expert knowledge on shipping internationally will ensure that you will be in the best hands throughout the process.

Great Question! Once you click "International Checkout" on Firefighter.com's shopping cart page, you will leave firefighter.com and be redirected to GlobalShopEx secure checkout. GlobalShopEx will accept your order, then connect with us to send your items to their processing facility. Once GlobalShopEx receives all the items for you order, they will repackage it and ship it with a carrier connected within your country. At that time, you will receive a tracking number from GlobalShopEx.

You can check your Firefighter.com order status with GlobalShopex by visiting their Order Status page. If you need further assistance, please email GlobalShopex Customer Care via email at customercare@globalshopex.com or phone at  +1 (786) 845 8826

Please note promotional discounts and coupon codes are not available for International Orders.

Enjoy the holiday season without worry. All orders placed between November 15th and December 24th are eligible for return until January 31st!

Most items can be returned or exchanged, but there are a few exceptions. The item must have been purchased within the past 30 days, in original condition including all packaging, manuals, accessories, security seals, etc, and not excluded below to be eligible. Apparel must be unworn and unlaundered.

Excluded Items Not Eligible for Return
Limited Edition, PPE (including Face Masks & Gaiters), items that have been customized/personalized, On Sale/Clearance items, and International Orders are not eligible for return.

Most returns are not subject to a restocking fee. Only return merchandise valued at or above $500 is subject to a 25% restocking fee.

First, ensure your item is eligible for a return and then contact us for return instructions. A member of our Customer Care Team will respond to your request within one business day and issue an RMA (Return Merchandise Authorization) for eligible returns.

Please contact our Customer Care Team within 7 days of receiving your item. Please ensure to include your order number, shipping address, and detailed explanation of the issue with images so that we can assist you as quickly as possible.

Returns Covered by Manufacturer’s Warranties

Merchandise covered by a manufacturer's warranty may need to be sent directly to the manufacturer for replacement or repair.

Yes! In order to keep returns as hassle-free as possible, we require an RMA issued by our Customer Care Team for all returns. Need an RMA? Please Contact Us

Most returns will be processed within one to two business days of being received, but we ask to give us up to 7 business days to complete the return request.