Items that have been personalized are not returnable.
To return or exchange an item, you must contact us within 14 days of the original ship date. Your items must reach us within 30 days from the ship date. To qualify, simply initiate the return by requesting a return authorization number by contacting us.
Please ensure that the item is in its original condition including: packaging, manuals, warranties, accessories, security seals, etc. Apparel must be unworn and unlaundered.
Write your return authorization number on the outside of the package. Place a note with your Purchase Order Number inside the package along with the requested service. For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping.
After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee. If a refund is requested on an order that qualified for the free shipping option, the shipping fees will be deducted from the refund. Items received after 30 days will not be accepted for return.
NOTE: Merchandise covered by manufacturer's warranty must be sent directly to the manufacturer for replacement or repair.