Shipping policy

Shipping Policy

All orders are processed and shipped from the United States. Processing times vary based on the item(s) purchased and are listed on each product page. These processing times are estimates, include BUSINESS DAYS ONLY (excluding weekends and holidays), and do not include shipping time.

Once your order is placed, our system will send an order confirmation email and a text message (if subscribed at checkout). You will receive a shipping notification email with tracking information as soon as your order has shipped.

Separate Packages

Your order may ship in separate packages and from different locations. Firefighter.com maintains long-established relationships with select vendors to fulfill specific items directly from supplier locations within the continental United States. If your order is fulfilled in separate shipments, our system will send you a unique tracking number for each package as it ships.

Vendor Partnership Shipping

Firefighter.com partners with select vendors and manufacturers to offer a wider selection of products. Certain vendor-partner items are fulfilled directly by our trusted partners and may carry different shipping rates, processing times, and delivery timelines. These products may not qualify for our standard free shipping offer and may require an additional shipping charge, which will always be clearly displayed during checkout before you complete your purchase.

Delayed Processing Times for Customized & Personalized Items

Occasionally, processing times may exceed the initial website estimate. Certain non-customized items may be held so they can ship together in the same package as your customized items. Additionally, customized or personalized items may experience delays if an item does not pass our quality inspection after customization. In these instances, the item is returned to production to ensure quality, which may extend processing time.

Third-Party Shipping & Processing Delays

Firefighter.com relies on third-party vendors and shipping carriers (including USPS, UPS, and FedEx) to fulfill and deliver orders. Delays caused by manufacturer backorders, production issues, carrier delays, weather events, or other circumstances outside of our direct control may impact processing and shipping timelines. While we work closely with our partners to minimize these delays, Firefighter.com cannot control external situations affecting third-party carriers or vendors.

Lost, Missing, or Stolen Packages

Firefighter.com is not responsible for missing, lost, or stolen packages. We will assist you and work with the shipping carrier to help locate packages whenever possible. However, Firefighter.com reserves the right to accept the carrier's official confirmation of delivery and may not provide refunds or replacements for packages confirmed as delivered.

Domestic Shipping Rates & Estimates

Contiguous United States (CONUS)

For the Continental United States (the Lower 48), we keep shipping simple:

  • Orders $75 or more: Free Shipping on eligible orders.

  • Orders under $75: Shipping is based on the total weight of your order: up to 4 oz $3.99; over 4 oz up to 1 lb $6.99; over 1 lb $9.99.

Note: Select vendor-partner products and specialty items ship at their own rates set by the vendor, may be excluded from free shipping, and may incur separate shipping charges. Your exact shipping cost will always be displayed at checkout before completing your order.

Alaska, Hawaii, Puerto Rico & US Virgin Islands

We offer Standard Shipping to all US addresses outside the contiguous United States. Shipping rates for these destinations are calculated at checkout based on order weight and final destination.

Shipping to P.O. Boxes

We accept P.O. Box addresses at checkout for most items. However, certain larger or specialized items must be shipped to a physical address due to carrier constraints. If an order with a P.O. Box contains an item that requires a physical address, our Customer Service team will contact you via email or phone to update your shipping details. The order will be placed on hold until a physical address is confirmed.

International Shipping

We have partnered with GlobalShopex (a third-party US-based international fulfillment company) to offer seamless worldwide shipping. International Checkout allows customers to shop in their native currency (where available) and optionally prepay duties and taxes to prevent customs delays.

Duties, Taxes, and Import Fees

International orders may be subject to import duties, taxes, and VAT once the shipment arrives in the destination country. Neither Firefighter.com nor GlobalShopex is responsible for these charges; all customs fees are the responsibility of the customer.

How to Place an International Order

  1. Add your desired items to the shopping cart.

  2. Visit the Cart Page.

  3. Select the "International Checkout" button to complete your purchase.

International Order Support

You can check your order status directly via the GlobalShopex Order Status Page. For further assistance, contact GlobalShopex Customer Care at customercare@globalshopex.com or by phone at +1 (786) 845-8826.

Please note: Promotional discounts, coupon codes, and product warranties are not applicable to international orders.

Refunds, Returns, and Customer Care

  • Returns & Exchanges: Review full instructions on our Return Policy Page.

  • Questions & Support: Visit our FAQ page for quick answers, or contact our Customer Service Team directly for assistance with your order.