Return Policy

We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

To qualify for a return, your item must be in the same condition as when you received it unworn, unused, with original tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.

How to Initiate a Return

To start a return process, please email us at support@firefighter.com. Approved returns must be shipped to the following address: 

1820 NE Jensen Beach Blvd #636, Jensen Beach, FL 34957

If your return is accepted, we will email you a prepaid return shipping label along with step-by-step instructions on where and how to send your package. Items returned to us without prior return approval will not be accepted.

For any questions regarding returns, feel free to reach out to us anytime at support@firefighter.com.

Damages and Order Issues

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away so we can assess the issue and make it right.

Exceptions & Non-Returnable Items

Certain categories of products are ineligible for return, including:

• Perishable Goods: Food, flowers, or plants.

• Custom & Personalized Items: Special orders or customized merchandise.

• Personal Care Goods: Beauty or hygiene products.

• Hazardous Materials: Flammable liquids or gases.

Note: We cannot accept returns on sale items or gift cards. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to exchange an item is to return the original item for approval. Once your return is accepted, you can make a separate purchase for the new item on our website.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

As with standard returns, the merchandise must be unworn, unused, in its original packaging with all tags attached, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be automatically processed back to your original payment method within 10 business days. Please keep in mind that processing times may vary depending on your bank or credit card company.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@firefighter.com.