Welcome to our fully redesigned website! We have made many changes to make our website better and your shopping experience easier and more enjoyable. We value your feedback and redesigned it to accommodate you!
Here are our major additions to our website:
Let’s Get Social!
We have connected our website to our Instagram account @firefightercom and our Facebook page! Our Instagram and Facebook pages are now shopable. Make sure you follow us and use #firefightercom in your posts with our products to get featured on Instagram and our website!
Let’s Help Others!
We added in product reviews because we know how valuable they are to you! So, make sure you help your fellow firefighter families and rate the products you have purchased.
To kick off this new product review feature and to say thank you for help other customers, we want to give you a gift! Until June 30, 2018, if you rate a product you purchased, we will send you a 10% Off coupon code to your email. Since you just made a purchase, this discount code has an expiration date of 12/31/2018. Please allow up to 7 days for your discount code to arrive in your inbox.
We appreciate you helping us and other customers through your reviews!
Let’s Add to Your Wishlist!
We added a Wishlist feature depicted as the heart shape next to the shopping cart. This is a wonderful feature if you would like to save your favorites and purchase them later or add your holiday gift list for your families to know exactly you want!
Let’s Have More Options!
Our payment options have expanded! We accept all major credit cards, PayPal, Apple Pay and more. Listed the bottom of the page.
Firefighter.com has been rated an A+ rating at the Better Business Bureau for many years. However, we requested the BBB to review our company to determine whether we meet there high standards on Ethics, Licensing, Advertising, and more.
We are very pleased and excited to have earned the BBB Accredited Business Certification!
We would appreciate your review of our family owned business- please click link below:
How about some updates…
Listening to our wonderful customers, we have updated these aspects of our website:
We have fixed the issues from our old design, and your old orders are still available within your account for reference. Initially, you will have update your password as we have implemented more security protocols. We apologize for this inconvenience.
Menu Options Reorganized
We have reorganized our product collections and updated the menu options based on customer feedback. Now, we have a separate selection for T-Shirts among other changes!
We also included gift guides to assist firefighter families in finding and choosing the perfect gift for their loved one. From 20 years of experience in serving fellow firefighter families, we have highlighted the need to know information in these gift guides when selecting a product to give to their firefighter. To access the gift guides, click on the main menu collections: Decals, T-Shirts, Other Apparel, Gifts Jewelry, Watches, Gear Bags & Tools, Car & Truck, and Home & Offices. The gift guides are located at the bottom of each page with convenient Links to related product collections.
For those who want to view all IAFF or all Custom products, the links to these collections have moved to our homepage!
What has NOT changed?
Our loyalty and appreciation for you! You can still contact us via phone or email for any help with your orders or picking out the perfect gift. Low prices, fast shipping and great customer service is still our expertise. We also still ship all our products from the USA. Although we have upgraded our look, we are still the same firefighter family owed business that you know and trust!
Thank you for being our valued customer! If you have any comments, issues, questions or feedback about our new website, please comment below or email us!